frequently asked questions...
q. can i purchase products online?
a. of course! simply navigate to the products of interest, click and checkout!
q. what forms of payment do you accept?
a. visa, mastercard, checks, money orders or cash. for information on how to pay with check or money order, please refer to our policies
q. do you send product samples?
a. we will try and accommodate your requests for samples.
q. what are your shipping rates?
a. usps priority mail (usually 2 - 3 days) unless otherwise noted. if you prefer an alternate postal carrier, please let us know and we will accommodate those needs. shipping costs are based solely on package weight.
q. do you test your products on animals?
a. no, we do not source ingredients or manufactured goods that support animal testing. our handcrafted products are tested through a community of volunteers.
q. do you support fair trade?
a. our collections sources ingredients from vendors who guarantee fair compensation for raw materials.
q. there are a lot of companies selling "natural" products; are all of your products “natural”?
a. products that are manufactured using plants and other like ingredients as opposed to synthetic are often branded “natural”, and this is becoming increasingly popular. it is purported that the Food & Drug Administration (FDA) does not have a standard definition for the term "natural" regarding skincare and cosmetics. a great article from shape magazine (april 2008) reports one of the best ways to tell you are getting a natural product is by reading the ingredients. a truly natural product will comprise renewable resources, and not contain synthetic ingredients that may pose possible health risks.
q. how is this skincare different from conventional or mainstream products?
a. pure, fresh and real ingredients are so special and important your skin. think of it this way, skincare is food for your skin. when you feed your body processed and fried foods your body reacts unenthusiastically. when you eat fresh, healthy nourishing food your body is happier. so just like eating right, feed your skin healthfully too, and reap the benefits.
q. do you offer custom formulations?
a. If we do not have a product to accommodate your skin's needs, please contact us and we can talk about the specific concerns you want to address.
q. do these skincare products have preservatives?
a. many of our handcrafted products are infused with vitamins, herbs and essential oils that help to extend their freshness. some of our products contain a preservative system derived from food grade ingredients and natural sources. this preservative system offers a shelf life of one year or more in normal temperature ranges. freezing temperatures as well as extreme heat (exceeding 72 degrees) should be avoided to protect ingredient potency.
q. are these products hypoallergenic?
a. a product might be natural and still cause your skin to react adversely. if you have known allergies to any botanical extracts, plants, etc. you might want to consult with your physician prior to use. it’s also wise to try a patch test on a small area of skin.
q. will my skin break out?
a. when transforming your skincare routine from “synthetic” to “natural” breakouts may occur initially. this is because the skin is purging toxins, which is a good sign because the toxins are leaving the skin. this will subside as the skin adjusts, and great skin will triumph.
q. what is you product packing philosophy?
a. in our effort to be environmentally mindful, we do not use extraneous packaging. some of our products are packaged in glass bottles and jars, which are infinitely recyclable. further, sustainable methods are used for many of our collections.
q. do you recycle?
a. yes. for our local customers/guests, we welcome you to return your empty containers to us and we will recycle them for you. for long distance shoppers it is more cost effective for you to recycle empty containers in your community.
q. what is your guarantee?
a. your satisfaction is our primary goal. if for any reason you are not satisfied with your purchase, please contact us directly within 14 days from receipt. we will replace or exchange your product or issue a “store credit" that you may use at your convenience.
q. is the makeup artistry program exclusive to houston, tx?
a. we can arrange a makeup update over the phone to accommodate your wishes for a new look, seasonal color or cosmetic use tips. the location/travel fees are calculated for the houston and surrounding area (refer to makeup artistry information for rates). travel outside of this area will warrant additional fees.
q. why do you sell other brands than sarimotley?
a. whether it's something i formulate or find, i want to share the best.
q. why do you use all lower case?
a. lower case font is fresh and friendly.